Scottsdale, AZ October 2, 2007 - ServiceElements will offer to take aviation clients inside the Disney operation to discover best culture enhancement practices that are easily adaptable to any organization. "Offering Disney Institute programming does two things," said Bob Hobbi, president of ServiceElements. "It provides us with another avenue to help our customers with additional programs created by world class organization that truly understands how to deal with service issues. It also is a chance to offer a flexible professional development program that applies to all organizations." Disney Institute will tailor their programs to speak to the needs of ServiceElements’ aviation clients. The centerpiece of each program is the development of individual action plans that help participants translate their Disney learning experience into useful strategies and tools that can be applied in their own aviation-related organizations.
"For more than two decades we’ve offered professional development programs to others interested in studying the Disney approach," said George Aguel, senior vice president for Walt Disney Parks and Resorts and leader of Disney Institute. "Since that time, more than a million business leaders from around the world have experienced the business behind the magic.’"
Unique in the world of training, Disney Institute programs offer an insider’s look at business practices that have made Disney Destinations a world leader. Programs offer first hand insights into the Disney approach to leadership, service, loyalty, people management and organizational creativity.
ServiceElements provides stimulating, highly interactive workshops, seminars, customer satisfaction surveys and customer service audits to enhance, elevate and awaken the power of excellent service in the aviation industry.
ServiceElements’ goal is to equip companies and individual departments with tools to re-focus service culture and sharpen service delivery skills. With more than 20 years of experience in business and technical training and service excellence, Six Sigma, ISO 9000, quality management processes and Customer Relationship Management programs, ServiceElements can provide needed techniques to help serve customers the way they demand and deserve to be served. For additional information on ServiceElements, visit www.serviceelements.com.
About the Disney Institute
For nearly twenty years, Disney Institute has taken business professionals behind the scenes to experience the business behind the magic. One of the most recognized names in professional development, Disney Institute also offers a variety of seminars, workshops and presentations for business groups, as well as behind-the-scenes tours and teambuilding programs. For more information, visit disneyinstitute.com or call (321) 939-4600.