Scottsdale, AZ November 13, 2007 – ServiceElements has signed a three-year agreement to provide Landmark Aviation with a customer Service Culture Enhancement program for employees at Landmark’s four maintenance repair and overhaul (MRO) operations in the United States. ServiceElements will use a variety of assessment tools to evaluate the Landmark Aviation service culture, and then tailor a program of workshops, seminars, webinars and consultative coaching for managers, supervisors, and front-line technicians. Approximately a 1000 employees from various sites and functions will take part in the ServiceElements’ program designed to strengthen Landmark Aviation’s customer centric culture.
“We are delighted that Landmark has selected us to further elevate its customer service culture, putting employee training at the forefront,” said Bob Hobbi, president of ServiceElements.
“We are moving past traditional methodology. People receive outstanding information at seminars and workshops, but few actually use what they have learned. Our strategy for Landmark is to conduct customized, interactive and multi-faceted cultural enhancement programs that directly relate to the organization and its business but more importantly to its people and customers, internal and external.”
Harvey Ticlo, Landmark Aviation senior vice president, said, “Landmark realizes the importance of building on its service strengths. ServiceElements has tremendous capabilities and background in our industry. They are able to develop and provide comprehensive culture enhancing programs which will help us ensure that our employees have the tools they need to create a truly world class customer experience at Landmark facilities.”
ServiceElements is an Organizational Culture Enhancement company which provides stimulating, highly interactive workshops, seminars, consultations, customer satisfaction surveys and customer service audits to enhance elevate and awaken the power of excellent service in the aerospace and aviation industry. ServiceElements’ goal is to equip companies and individual departments with tools to re-focus service culture and sharpen service delivery skills. With more than 20 years of experience in business and technical training and service excellence, Six Sigma, ISO 9000, quality management processes and Customer Relationship Management programs, ServiceElements can provide needed techniques to help serve customers the way they demand and deserve to be served. For additional information on ServiceElements, visit www.serviceelements.com.
Source: Service Elements