United Airlines Offers Advice to Customers Affected by Spring Storms and Issues Travel Waiver

CHICAGO, April 12, 2007 – For the safety and comfort of its customers and in light of a spring storm, United is proactively canceling some flights and is rebooking customers on new flights.  United is also offering advice for those customers traveling to, from, and through the state of Colorado.

Check flight status before going to the airport
A spring storm in Colorado may cause flights to be delayed or canceled.  Customers can minimize possible inconvenience by checking the status of their flights at united.com or calling 1-800-UNITED-1 (1-800-864-8331) for automated, up-to-the-minute flight arrival and departure information before leaving for the airport.  To receive United’s automatic updates via mobile phone or e-mail, customers may register for United EasyUpdate complimentary service at united.com.

If customers would like to change travel plans, United is waiving certain change fees
For affected customers who would like to make a change to their travel plans, certain ticketing rules have been waived.  Rescheduled travel may be subject to higher fares if it does not meet original rule and booking-code restrictions or is a new itinerary.

These revised policies apply to all tickets purchased April 12 or earlier, for travel between April 12 and April 15, to, from, and through Colorado on any United®, United Express®, Ted® or United code-share flight. Origin and destination cities must remain the same, and rescheduled travel must be completed by May 15.

Customers with already canceled flights are eligible to apply for a full refund.

All changes must be made by midnight of the customer’s original travel date.  United advises customers to log on to united.com to make a change to their itinerary or to call United reservations at 1-800-UNITED-1 or a travel agency.

United will continue to monitor the situation and adjust ticketing policies on united.com.


Source: United Airlines
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