Lufthansa passengers can now use mobile boarding passes on all flights from Germany to any destination in Europe. Following the successful pilot scheme conducted in the spring and the across-the-board introduction of mobile boarding passes on all domestic German routes in the summer, this innovative service has gained widespread acceptance among travellers. As the last count, more than 7,000 passengers a week were using electronic boarding passes. The service has now been extended to about 1,000 European flights a day from Germany.
The mobile boarding pass is sent to passengers via email or SMS to an Internet-enabled cell phone. In addition to the relevant flight data such as the passenger’s name, flight number and departure time, the boarding pass contains a 2D barcode, which permits passengers to pass through the security checkpoints and then proceed straight to their departure gate. There, the barcode is read by a scanner, enabling the passenger to board the aircraft without a printed paper document. “With these innovative mobile services we are offering our customers the chance to make their journey simpler, more flexible and more convenient,” says Oliver Wagner, Vice President Global Airport Products and Services.
Lufthansa passengers can request an electronic boarding pass via the mobile portal by using an Internet-enabled mobile device or they can check in online via the Internet. All they now need in order to identify themselves at check-in with their mobile end device is their booking code combined with the name of the traveller. Alternatively, passengers can collect a printed boarding pass at a check-in terminal or at a ticket counter if they cannot display their electronic boarding pass on their mobile because, for example, the phone needs charging.
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